Shipping Policy

1. Shipping Locations

We currently ship our products across India.

International shipping is currently available.

2. Order Processing Time

Orders are generally processed and dispatched within 7–10 business days after payment confirmation.

For customised, bulk, or made-to-order products, additional processing time may be required. The estimated timeline will be communicated to you at the time of placing the order.

Please note that weekends and public holidays are not counted as business days.

3. Shipping & Delivery Time

Once your order has been dispatched, delivery usually takes approximately 2–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, remote delivery locations, transportation disruptions, festive seasons, or circumstances beyond our control.

We request customers to keep these possible delays in mind when placing time-sensitive orders.

4. Shipping Charges

Shipping charges, if applicable, will be communicated or displayed at the time of placing the order.

Shipping charges may vary depending on the order size, weight, destination, and courier service.

Any applicable shipping charge must be paid along with the order unless otherwise agreed.

Orders above ₹1500 qualify for free shipping.

5. Order Tracking

Once your order is dispatched, tracking details will be shared with you where tracking is available.

Please allow some time for the tracking information to become active after dispatch.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, phone number, PIN code, and relevant address details.

Hauz of Bubbi will not be responsible for delays, failed deliveries, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect address, unavailable recipient, or repeated delivery attempts, additional shipping charges may apply if the customer requests the order to be re-shipped.

7. Delayed or Lost Shipments

Although we work with reliable courier partners, once an order has been handed over to the courier, certain delays may be beyond our control.

If your shipment appears to be significantly delayed or is reported as lost, please contact us. We will coordinate with the courier service and assist in resolving the issue.

8. Damaged Packages

We take care to pack your order securely before dispatch.

If your package arrives visibly damaged, please take photographs/videos of the package and the products before opening or immediately upon opening the package and contact us as soon as possible.

This documentation may be required to raise a complaint with the courier service.

9. Delivery Attempts

Courier partners generally make multiple delivery attempts. Please ensure that someone is available to receive the package.

If the courier is unable to deliver the package because the recipient is unavailable, refuses delivery, or cannot be contacted, the package may be returned to us.

Any additional shipping cost for re-dispatch may be borne by the customer.

10. Customised & Made-to-Order Products

Many Hauz of Bubbi products are customised or made specifically according to the customer's requirements.

Because these products may require additional preparation time, their processing and dispatch timelines may differ from ready-to-ship products.

The expected timeline will be communicated before or at the time of order confirmation.

11. Bulk Orders

For bulk orders, the processing and dispatch time may vary depending on the quantity and customisation requirements.

Customers placing bulk orders will be informed of the estimated completion and dispatch timeline before the order is confirmed.

12. Delivery Delays Beyond Our Control

Hauz of Bubbi cannot be held responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Extreme weather
• Strikes or transport disruptions
• Government restrictions
• Courier service interruptions
• Festivals and public holidays
• Incorrect address or contact information
• Other unforeseen circumstances

We will, however, do our best to assist you and coordinate with the courier whenever possible.

13. Contact Us

For questions regarding your shipment, delivery status, or any shipping-related concern, please contact us on WhatsApp at 8925297158.

We’ll be happy to help you with your order. ❤️

Hauz of Bubbi

Unique & Customised Tassels