Returns & Exchange Policy

1. Returns & Exchanges on Customised Products

Since customised and made-to-order tassels are created specifically according to your requirements, they are not eligible for return or exchange due to change of mind, colour preference, size preference, or any other personal preference after the order has been confirmed.

We therefore request you to carefully confirm your requirements, colours, quantity, and customisation details before placing your order.

2. Damaged or Defective Products

If you receive a product that is damaged, defective, or materially different from what you ordered, please contact us on WhatsApp at 8925297158 within 48 hours of delivery.

To help us assess the issue, please provide:

• Clear photographs of the package
• Clear photographs/videos of the product
• A description of the issue
• Your order details

We may request additional photographs or videos if required.

3. Wrong Product Received

If you receive an incorrect product due to an error on our part, please contact us within 48 hours of delivery.

After verifying the issue, we will work with you to arrange an appropriate resolution, which may include a replacement or another suitable solution.

4. Product Damaged During Transit

We take care to pack your order securely before dispatch. However, if your order is damaged during transit, please take clear photographs/videos of the package and product and contact us within 48 hours of delivery.

The photographs/videos may be required for us to raise a claim with the courier service.

5. Items Not Eligible for Return or Exchange

The following are generally not eligible for return or exchange:

• Customised or made-to-order tassels
• Products made according to specific customer colour or design requirements
• Products that have been used, altered, washed, or damaged after delivery
• Products damaged due to improper handling or storage
• Returns requested due to change of mind
• Returns requested because the product looks different from how the customer imagined it
• Orders where the customer provided incorrect customisation details or specifications

6. Colour Variation

Please note that colours may appear slightly different depending on lighting, photography, screen settings, and the device used to view the product.

Minor colour variations between photographs and the actual product will not normally be considered a defect.

7. Handmade Product Variation

Our products are handmade and may have small variations in thread placement, finishing, shape, or appearance.

These minor variations are a natural characteristic of handmade products and are not necessarily considered defects.

8. Return Shipping

If a return or replacement is approved because of an error, defect, or damage attributable to Hauz of Bubbi, we will discuss the return/replacement shipping arrangements with the customer.

For any return or exchange that is approved for reasons attributable to the customer, applicable shipping charges may be borne by the customer.

9. Refunds

Where a refund is approved, the refund amount and method will be communicated to the customer after the issue has been reviewed.

Refunds, where applicable, will be processed after the returned product has been received and inspected.

10. Cancellation of Orders

Once a customised or made-to-order product has entered the preparation or production process, cancellation may not be possible.

If you need to cancel an order, please contact us on WhatsApp as soon as possible after placing the order. We will let you know whether cancellation is possible based on the status of your order.

11. How to Contact Us

For any return, exchange, damage, or order-related concern, please contact us on WhatsApp at 8925297158.

When contacting us, please include your order details and photographs/videos where relevant so that we can assist you as quickly as possible.

12. Our Commitment

At Hauz of Bubbi, we genuinely want you to love what you receive. Every tassel is prepared with care, and we will always do our best to resolve genuine product issues fairly and reasonably.

Hauz of Bubbi

Unique & Customised Tassels